Conqueror's Dynasty Privacy Policy

Effective date: 24 July 2026

This Privacy Policy explains how Conqueror's Dynasty ("Conqueror's Dynasty", "we", "us" or "our") collects, uses, discloses and protects information when you use the Conqueror's Dynasty game, accounts, online services, websites and related support services (collectively, the "Service").

Conqueror's Dynasty is the controller of the personal data described in this Policy. Our contact details appear in section 14.

1. Information we collect

Account and identity information

We collect or generate:

• an internal player identifier and a PlayFab account identifier;
• your chosen player display name;
• authentication and session information, including short-lived access tokens and securely hashed refresh-token records;
• account status, creation and update dates, and security or moderation restrictions; and
• identifiers supplied by a sign-in provider when you use Google Play Games or Sign in with Apple.

The game does not request your Apple name or email address through Sign in with Apple. We do not receive your Google or Apple password.

If you choose to link Discord for account recovery, we collect your Discord user ID, Discord display name and the date the account was linked. Discord handles your login credentials. We use the temporary authorisation response to complete the link and do not retain your Discord OAuth access token.

Gameplay and account data

We collect information necessary to operate your account and the game, including:

• progress, level, experience, rankings and seasonal participation;
• castles, map ownership, marches, battles, battle reports, troops and resources;
• virtual currency, inventory, equipment, cosmetics, boosts, potions, shields, rewards and entitlements;
• alliances, alliance membership, roles, wars and alliance activity;
• event participation, mail, promotion-code claims and reward history; and
• game preferences and settings that are synchronised with your account.

Some gameplay information, such as your display name, alliance, rankings, castle ownership and relevant battle activity, may be visible to other players as part of the multiplayer game.

Chat, shared content and moderation information

When you use global or alliance chat, we collect the message, your player identifier and display name, the channel, and the time it was sent. Alliance location sharing may also include the castle identifier, ownership information, level and in-game map position.

If you request a translation, the message text and requested language are sent to Google Cloud Translation. We may store the translated text, detected source language, translation provider and translation time so the same translation does not need to be requested repeatedly.

If you report a message or player, we may collect the reporter, reported player or message, category, explanation, relevant content and context, investigation notes, outcome and enforcement action. Blocking preferences may be stored on your device or account to hide content from blocked players.

Purchases

When you make a purchase, Google Play or the Apple App Store processes your payment. We do not receive or store your full payment-card details.

We receive and process information needed to verify and fulfil the transaction, which may include the store, product identifier, purchase token or receipt, provider transaction identifier, purchase status and time, and the virtual items or entitlements granted. Purchase tokens and receipts are used for verification and are not retained in our game database after redemption. We retain the provider transaction identifier and resulting grant as needed to prevent duplicate redemption, provide support and maintain account records.

Technical, security and diagnostic information

When you connect to the Service, we and our infrastructure providers may automatically process technical information such as:

• IP address, request date and time, network and server logs;
• device platform, operating system, app version and language;
• authentication events, request identifiers and security signals; and
• error, availability, abuse-prevention and diagnostic information.

We use this information to deliver the Service, diagnose faults, secure accounts, prevent fraud and abuse, and maintain reliable operations.

Support communications

If you contact us, we collect the information you provide, such as your email address, player ID, the content of your request and any attachments. Please do not send passwords, authentication tokens or full payment-card details.

2. How we use information

We use information to:

• create, authenticate, recover and administer accounts;
• operate, synchronise, maintain and improve the Service;
• provide multiplayer gameplay, chat, alliances, rankings, translations and other requested features;
• process and verify purchases and deliver Virtual Items;
• provide support and respond to enquiries, complaints and rights requests;
• review reports, moderate content, enforce our Terms of Service and protect players;
• detect and prevent cheating, fraud, security incidents, payment abuse and other misuse;
• debug faults, monitor availability and maintain the integrity of the Service;
• comply with legal, tax, accounting, platform and regulatory obligations; and
• establish, exercise or defend legal claims.

We do not sell personal data. The current version of the Service does not use personal data for third-party targeted advertising and does not include an advertising SDK.

3. Legal bases

Where UK or European data-protection law applies, we rely on the following legal bases:

• Contract: processing necessary to provide the Service you request, administer your account, deliver multiplayer features and fulfil purchases.
• Legitimate interests: securing and improving the Service, preventing cheating and fraud, moderating content, supporting users and protecting our rights and community, where those interests are not overridden by your rights.
• Legal obligation: processing required to comply with applicable law, lawful requests, tax, accounting, consumer-protection or regulatory duties.
• Consent: where we specifically ask for consent for an optional feature. You may withdraw consent at any time, without affecting earlier lawful processing.

4. How we disclose information

We disclose information only as reasonably necessary for the purposes described in this Policy:

• Other players: multiplayer information and content you choose to share may be visible to global-chat users, alliance members or other players, depending on the feature.
• Microsoft PlayFab: player authentication, identity and game-account services.
• Google: Google Play Games sign-in, Google Play Billing, Cloud Run hosting, Cloud Translation and related infrastructure on Android and our backend.
• Apple: Sign in with Apple and App Store purchasing on iOS.
• Neon: managed PostgreSQL database hosting for authoritative account and gameplay records.
• Discord: optional account linking and account-recovery verification when you choose to use it.
• Professional advisers and authorities: where reasonably necessary for legal advice, compliance, safety, fraud prevention, enforcement or a valid legal process.
• Business transfers: in connection with a merger, financing, reorganisation, sale of assets or transfer of the Service, subject to appropriate confidentiality and legal safeguards.

These providers may process limited technical information under their own privacy terms as independent controllers where they determine the purposes of processing, for example when operating an app store or sign-in service.

5. International transfers

We are based in the United Kingdom, and our service providers may process information in the United Kingdom, European Economic Area, United States or other countries. Where required, we use an approved transfer mechanism or rely on another lawful safeguard for international transfers, such as adequacy regulations or contractual protections.

6. Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy:

• account and gameplay information is generally retained while your account is active;
• refresh-token records expire after no more than 30 days and may be revoked sooner;
• Discord linking states are temporary; the linked Discord ID and display name remain until unlinked or the game account is deleted;
• chat, moderation and safety information may be retained while needed to operate chat, investigate reports, enforce our rules, prevent repeat abuse and resolve disputes;
• transaction identifiers and grant records may be retained as needed for fulfilment, fraud prevention, support and legal obligations; and
• support correspondence and technical logs are retained for a reasonable period based on their operational, security and legal purpose.

When information is no longer needed, we delete or anonymise it. Residual copies may remain temporarily in protected backups until they are overwritten through the normal backup cycle. A service provider may retain information under its own legal obligations and retention policy.

7. Account and data deletion

You can initiate permanent account deletion from the game's Settings screen. You may also request deletion without access to the game through our account-deletion page or by emailing ConquerorsDynasty@protonmail.com. Include your player display name and player ID if available. Do not send a password or authentication token.

Account deletion removes or anonymises account-linked information from our active game database, including gameplay progress, balances, inventory, chat messages, linked Discord information and purchase-entitlement records, except where limited information must be retained for security, fraud prevention, legal compliance or the establishment or defence of claims. We will also instruct relevant processors to delete associated personal data where required and technically applicable.

Deleting your game account does not automatically delete a separate Google, Apple, Discord or app-store account. Those accounts are controlled by their respective providers. It also does not automatically cancel an app-store subscription; cancel recurring billing through the relevant store before deleting the account.

Deletion is permanent and cannot be undone. Virtual Items and unused balances have no cash value and are not refundable merely because an account is deleted, subject always to mandatory consumer rights and platform refund rules.

8. Your privacy rights

Depending on where you live, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• object to or request restriction of certain processing;
• receive certain data in a portable format;
• withdraw consent where processing relies on consent; and
• complain to a data-protection authority.

To exercise a right, email ConquerorsDynasty@protonmail.com. We may need to verify your identity before completing a request. Rights may be subject to lawful exceptions.

If you are in the United Kingdom, you may complain to the UK Information Commissioner's Office. We encourage you to contact us first so we can try to resolve your concern.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal data. These include encrypted network connections, authenticated access, server-side authority for game state, hashed refresh-token records, restricted administrative access and measures intended to prevent duplicate or fraudulent transactions.

No system is completely secure. You are responsible for protecting your device and account access and for promptly notifying us of suspected unauthorised use.

10. Children

The Service is not directed to children under 13. A person who is below the age at which they may consent to digital services or data processing where they live must use the Service only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal data from a child in circumstances where parental authorisation is legally required and has not been obtained. A parent or guardian who believes a child has provided personal data without appropriate permission should contact us so we can investigate and delete it where required.

11. Automated decisions

We may use automated rules to detect spam, suspicious transactions, cheating or security risks and to apply temporary safeguards. Material moderation or account actions may also involve human review. Where applicable law gives you a right to challenge a significant solely automated decision, contact us using section 14.

12. Third-party links and services

The Service may link to or interact with third-party services. Their processing is governed by their own privacy policies. This Policy does not control third-party services or websites that we do not operate.

13. Changes to this Policy

We may update this Policy to reflect changes to the Service, our practices or legal requirements. We will update the effective date and, where appropriate, provide notice in the Service. If the law requires consent for a new use, we will request it before that use begins.

14. Contact us

Controller: Conqueror's Dynasty
Location: United Kingdom
Privacy and support email: ConquerorsDynasty@protonmail.com

Please use the subject line Privacy Request for data-protection enquiries.